Terms of Service

• Topinu Go can be used for private personal routes and, when a florist authorizes you, assigned delivery work
• You must verify destination, access, recipient, priority, and safety information before relying on a route or external navigation app
• Route order, travel distance, arrival estimates, map pins, and directions are planning aids, not guarantees
• Do not operate the app while driving. Obey traffic laws, posted restrictions, property rules, and safe-parking requirements
• Current-location and live-sharing features require permission and a usable signal; they are not emergency or safety-monitoring services
• For proof photos, avoid people without consent, home interiors, labels, access codes, unrelated property, or private information
• Your shop may set separate employment, contractor, delivery, proof, safety, and device policies. Using Topinu does not by itself make Topinu the employer of florist staff or independent drivers

• Topinu Manager is for existing users invited to an authorized shop role; it does not create a public shop-staff account
• You may access customer, recipient, order, delivery, support, refund, catalog, and shop information only for authorized shop work
• Do not share credentials, bypass role controls, export private data for unrelated use, or access a shop after authorization ends
• The shop is responsible for assigning accurate roles, promptly removing access, reviewing staff actions, and complying with employment and privacy obligations
• Operational alerts are a convenience and may be delayed, unavailable, or suppressed by device settings; staff must use the app's current state for decisions

Shop content: A shop and its authorized staff are responsible for product, activity, price, availability, claim, rights, consent, and publication accuracy. By uploading content, they represent that they have the necessary rights and grant Topinu a worldwide, non-exclusive license to host, process, reproduce, adapt for display, and distribute that content only as needed to operate, promote, and secure the selected Topinu features. They remain responsible for removing obsolete or unauthorized material.

Premium AI suggestions: Product Studio and Activity AI tools are optional drafting aids and can be inaccurate. Selected media and relevant editor context may be processed by the configured AI provider after an authorized staff member requests analysis. Staff must review every fact and setting. Suggestions are not professional advice and are not published automatically.

• You must be able to form a binding contract and use a valid payment method to make a purchase or start a paid subscription
• You must provide accurate account, recipient, delivery, and billing information and keep it current
• You are responsible for activity under your account and for protecting your credentials
• You may not use the service for fraud, harassment, unlawful activity, system interference, unauthorized access, scraping, or automated abuse

We may restrict or suspend access when reasonably necessary to protect customers, florists, the service, or legal compliance. Where practical, we will explain the reason and available recovery.

Product Descriptions:

• Product images and descriptions represent the florist's current listing; natural products can vary in color, shape, and presentation
• Review any substitution policy shown on the product page; if none appears, contact the florist before ordering to confirm substitution terms. For Topinu's own launch shop, seasonal substitutions preserve the arrangement's style, theme, and colors and use items of equal or higher value. Tell the florist before ordering if a specific design element is essential
• Colors may appear differently on various screens

Order Acceptance:

• All orders are subject to acceptance and availability
• An order may be rejected or canceled when payment, inventory, delivery coverage, safety, fraud, or legal requirements cannot be satisfied
• Order confirmation reflects the recorded order state; fulfillment remains subject to the selected florist's acceptance and current availability
• Review the current product, option, quantity, add-ons, recipient, delivery details, discounts, taxes, fees, and total before submitting payment
• An optional audio/video gift message creates a private possession link. You must have permission to record and share the people, voices, and content included; do not upload unlawful, infringing, or highly sensitive content
• The recipient email supplied for a digital gift message must be accurate. The printed QR may travel with the flowers, but playback unlocks only after fulfillment; we ordinarily send the same private link in one transactional recipient email about 45 minutes later, and email delivery timing is not guaranteed

• Available delivery dates, windows, and fees are shown during checkout for the selected order and destination
• Please review the verified delivery address, recipient contact, access notes, and florist instructions before ordering
• Fulfillment timing can be affected by weather, traffic, recipient access, and other conditions outside the shop's control
• The latest recorded delivery status is available through Track Order or the purchaser's account
• Route estimates and delivery windows are planning information, not guarantees, and may change with traffic, order readiness, access, and route updates

Delivery Issues:

• Contact the shop promptly with the order number if the recipient, access instructions, or delivery situation changes
• Destination changes may not be possible after dispatch; the shop will explain the safe recovery options for the order's current status

Map, address, and route features use Google Maps Platform. By using those features, you also agree to the Google Maps/Google Earth Additional Terms of Service.

• All prices are in USD unless otherwise stated
• Catalog prices and availability may change before purchase. The product, delivery, discount, tax, fee, and total presented for your final confirmation govern the submitted order
• Applicable taxes will be calculated at checkout
• We accept major credit cards and other payment methods shown at checkout
• Stripe processes payments, recurring billing, connected-florist transfers, and refunds. Topinu does not store complete card numbers or florist bank credentials
• The amount charged at checkout is not increased because Topinu and the selected florist divide the proceeds under their separate platform arrangement
• Topinu may collect an order payment on its platform Stripe account and record the selected florist's net share for later transfer. Transfer eligibility ordinarily begins after delivery and the florist's selected schedule, but refunds, disputes, suspected fraud, Stripe restrictions, verification requirements, or legal obligations may delay, reduce, reverse, or cancel a transfer
• Merchant settlement balances are payment-accounting records, not bank deposits, escrow, trust funds, or interest-bearing accounts. Stripe applies separate connected-account bank-payout timing after a transfer is released

Automatic renewal: Flora Pass is an optional recurring subscription. Before signup, we show the selected monthly or annual price, billing interval, trial eligibility, renewal timing, and current benefit. A payment method is required. Unless you cancel before the displayed trial or billing period ends, Stripe automatically charges the selected plan at renewal.

Trial: An eligible customer receives one introductory trial for the duration shown at signup. If you cancel before the trial ends, access continues through the displayed trial end and no renewal charge is due. A prior trial is not restored merely by canceling, changing accounts, or rejoining.

Benefits: The current benefit, participating-shop requirement, minimum merchandise subtotal, qualifying delivery type, destination coverage, and exclusions are shown on the Flora Pass page and confirmed again at checkout. Flora Pass does not guarantee product inventory, delivery coverage, or a specific delivery time.

Cancellation: You can schedule cancellation from your Flora Pass account page. Cancellation takes effect at the end of the current trial or paid period, benefits continue through the displayed date, and future renewals stop. You can reverse a scheduled cancellation before the period ends. Cancellation does not automatically refund a charge already made; any refund rights required by law remain available.

Plan changes: A customer-requested monthly/annual plan change takes effect only after a review screen shows the current Stripe proration estimate, any amount due or credit, the new renewal price, and the effective date.

Failed payments: Benefits may pause when Stripe cannot collect a renewal. You can review the membership and payment status through your account. We may end a subscription that remains unpaid.

• Flora is an AI assistant and may produce incomplete or incorrect text. Current product, price, availability, cart, delivery, and checkout data shown by the service controls over conversational wording
• Flora cannot make binding delivery, substitution, refund, or legal promises on behalf of a florist
• Human support requests are delivered to authorized staff, but response timing is not guaranteed
• Authorized florist staff may send current product cards, update a customer cart, or request checkout. Those actions are identified in chat and do not complete a purchase
• You must review and approve the current cart, recipient, delivery, total, and payment before placing an order

Do not use Flora for emergencies or submit complete payment-card data, government identifiers, medical details, or other highly sensitive information in chat.

For a cancellation, use Order Details in your account as soon as plans change. For a guest order, contact the fulfilling shop or Topinu support promptly with your order number; staff will review the request. For other changes or order issues, contact the fulfilling shop with the order number and relevant details. Flora may help create a human-review request, but it does not issue or promise a refund.

For Topinu's own shop, delivered fresh flowers and made-to-order arrangements are perishable and cannot be physically returned. A problem with an arrangement's condition, damage, or material mismatch must be reported within 24 hours of delivery to qualify for a replacement; include the order number and clear photos when available. If a verified replacement cannot reasonably be provided, authorized staff may consider another remedy. For other florists, contact the shop before ordering to confirm its return and replacement terms, and report any issue promptly. This policy does not limit rights or remedies that cannot legally be excluded.

Our plain-language Returns & flower policies page explains substitutions, non-returnable flowers, reporting an order issue, cancellation, and refund timing without requiring an account.

• Available changes, cancellation, replacement, or refund options depend on the shop's policy and the order's current preparation and fulfillment status
• A cancellation request made more than 48 hours before the scheduled fulfillment window may be approved automatically when the order and any linked delivery have not advanced; requests at or inside that window, or without a reliable schedule, require review by authorized shop or Topinu staff
• Submitting a cancellation request does not cancel the order or begin a refund until the request is approved
• The shop may request photos or other details needed to review a product or delivery issue
• An authorized operator may approve a partial or full refund up to the remaining refundable amount. A partial refund ordinarily does not cancel an order or delivery; a full refund may end undelivered fulfillment when the system confirms it
• A refund is confirmed only after the payment provider reports success. Pending or failed requests are not completed refunds
• For Topinu's own shop, staff promptly initiate an approved refund to the original payment method and allow 5–10 business days after processing for the credit to appear on your statement. For every Topinu checkout, a refund is confirmed only when the payment provider reports success; bank or card-provider posting time can vary

To the maximum extent permitted by law:

• Nothing in these Terms excludes rights or remedies that cannot legally be excluded
• For an order claim, our liability is limited to the amount paid for the affected order, except where applicable law requires otherwise
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for delays or failures due to circumstances beyond our control
• We do not guarantee that our website, apps, notifications, maps, or integrations will be uninterrupted or error-free

We or an authorized shop may restrict a role or account when access is no longer authorized, information is inaccurate, payment or provider requirements are unmet, or use creates legal, security, privacy, fraud, customer, recipient, or fulfillment risk. Where practical, we will provide the reason and available recovery path.

You may stop using the services at any time. Topinu Go provides verified account deletion where eligible, and external instructions are available on the Account Deletion page. Terms that by their nature should survive—such as payment, ownership, license, liability, dispute, audit, and legal-retention provisions—continue after access ends.

The Topinu service, software, interface, and platform branding belong to Topinu or its licensors. Florist names, product listings, photos, and other shop content belong toTopinu or the applicable owner. These materials are protected by applicable intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our content