Question 1

What areas do you deliver to?

Accepted Answer

We deliver to most areas within our service region. Enter your zip code at checkout to verify delivery availability and see delivery options for your area.

Question 2

How much does delivery cost?

Accepted Answer

Delivery fees depend on the order and destination. The exact available option and fee are shown at checkout after the delivery address is confirmed.

Question 3

What if no one is home to receive the delivery?

Accepted Answer

Add clear access and recipient instructions at checkout. The shop and driver will use the available contact and delivery details; contact the shop if the recipient situation changes.

Question 4

Can I track my delivery?

Accepted Answer

Use Track Order with the order number and purchaser phone, or open the order from your account. The status shown there reflects the latest recorded fulfillment update.

Question 5

Is same-day delivery available?

Accepted Answer

If the shop can fulfill same-day delivery for your order, destination, and current time, an eligible date is shown during checkout. Otherwise, choose from the next available dates.

Question 6

Which delivery dates can I choose?

Accepted Answer

Checkout shows the dates currently available for the selected products and destination. Shop closures and other fulfillment limits are applied there.

Question 7

Can I choose a specific delivery time?

Accepted Answer

Checkout shows any delivery windows available for the order. If no window choice appears, contact the shop before ordering to confirm whether a time-sensitive request can be accommodated.

Question 8

Will my arrangement look exactly like the photo?

Accepted Answer

Review the product details and the shop’s substitution policy before checkout. Floral availability can change, and your delivery instructions can call out any especially important design element.

Question 9

What if a specific flower I want isn't available?

Accepted Answer

Catalog availability reflects what the shop currently offers. For a must-have flower or color, contact the shop before ordering and include the request in florist instructions at checkout.

Question 10

How long will my flowers last?

Accepted Answer

With proper care, most arrangements last 5-7 days or longer. Keep flowers away from direct sunlight and heat sources, change water every 2-3 days, and trim stems at an angle when refreshing water.

Question 11

Can I customize an arrangement?

Accepted Answer

Use the variants and options shown on the product page. For anything not listed, contact the shop before ordering to ask whether the request is available.

Question 12

What payment methods do you accept?

Accepted Answer

Checkout shows the payment methods currently available for your order. Card payments in this storefront are processed through Stripe.

Question 13

Can I cancel or modify my order?

Accepted Answer

Open Order Details from your account to request cancellation. If the request is still more than 48 hours before the scheduled fulfillment window and preparation has not advanced, the order is cancelled automatically; otherwise authorized shop or Topinu staff reviews it. The page keeps the cancellation and refund status visible. Contact the shop for changes that are not a cancellation.

Question 14

What if there's a problem with my order?

Accepted Answer

Contact the shop with your order number and a clear description of the issue. The shop will review the order and explain the available next step under its policy.

Question 15

Do you do wedding flowers?

Accepted Answer

Wedding services vary by florist. Contact the shop with your date, venue, and approximate needs to confirm whether consultations and event work are available.

Question 16

Can you deliver to hospitals?

Accepted Answer

First confirm the facility’s flower and delivery policy, then verify its address at checkout. Contact the shop before ordering if the delivery needs a department, room, or coordinated handoff.

Question 17

Do you offer sympathy and funeral flowers?

Accepted Answer

Browse the currently available sympathy catalog. For funeral-home timing or an item not listed, contact the shop before ordering to confirm availability and coordination.

Question 18

Can I schedule a delivery for a future date?

Accepted Answer

Checkout shows the future dates currently available for the selected order and destination. Choose only from those confirmed options.

Question 19

Do you offer subscriptions or recurring deliveries?

Accepted Answer

Recurring delivery is not offered through this storefront today. Contact the shop directly to ask whether it supports a separate recurring arrangement.

Frequently Asked Questions

Delivery

Delivery Scheduling

Products & Flowers

Orders & Payment

Special Occasions

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